“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” (Emmsalabs Digital) - You are what your customers perceive.
“Your most unhappy customers are your greatest source of learning." (Bill Gates) - Mistakes are part of the game. Track and measure to understand what to change, where and how.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” (Jeff Bezos) - In highly competitive environments, brands are judged not for product price or quality, but for the experience they build around it.
“It is not the employer who pays the wages. Employers only handle the money ... It is the customer who pays the wages." (Henry Ford) - We Consider our customers not just as a passive target but as an empowered partner.
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” (Jeff Bezos) - Use customer experience statistics to plan an efficient business and content marketing strategy for your clients.